Terms and conditions for trainings

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Terms and conditions for trainings

Terms & Conditions for trainings Home / Terms & Conditions for trainings

1. Registration and Confirmation

Registration is made via our online payment gateway. By submitting the digital registration form you agree to pay the due training costs to attend the designated course. After registration, you will receive a confirmation from why innovation!


2. Price

The price paid online includes:

  • Course fee: the delivery of the course in our training center, the course material provided in digital format (e.g. PDF files), meals, coffee, tea
  • Certification fees if you opted-in for certification
  • Taxes: GST/VAT when applicable


3. Changes and Cancellation by participant

Changes and Cancellation must always be made in writing by email to training@why-innovation.com. The date of receipt of the email by why innovation! is considered the date of change or cancellation.
The table below provides the applicable fees for changes and cancellation. Taxes will be charged in addition if applicable.

Change of trainee*

Any time prior the commencement of the course

​No fee

Change of trainee

After the commencement of the course

Not permitted

Change of course session**

More than four (4) weeks prior the commencement of the course

10% of the course fee

Change of course session

​More than two (2) weeks prior the commencement of the course

50% of the course fee

Cancellation***

More than four (4) weeks prior the commencement of the course

50% of the course fee

Cancellation

Less than four (4) weeks and less than one (1) week prior the commencement of the course

100% of the course fee

Cancellation

​Less than one (1) week prior the commencement of the course

​100% of the course fee
100% of the certification fee



4. Change and/or Cancellation by why innovation!

why innovation! may reschedule a course session up to the date of commencement of the course; if a course is rescheduled, you have the right to choose the course session to replace the one you enrolled for. In case why innovation! reschedules your session more than to (2) times, you are entitled to full reimbursement of all fees you have paid.
why innovation! reserves the right to adjust course agenda and content based on the audience and course dynamics.
In case of unexpected incapacity for the trainer to deliver the whole duration of the training, why innovation! will try to replace the trainer. If why innovation! is unable to replace the trainer, the remaining part of the course is postponed; you are entitled to full reimbursement of all fees you have paid, would you opt to pull out from the course.


5. Personal Data

Your personal data are recorded and used to inform you about the training details. We might as well use this data to inform you about services offered by why innovation!. If you do not wish your information to be kept after the training, please inform us by email at contact@why-innovation.com.


6. Intellectual Property

You are provided the training course material solely for the purpose of the study. Course materials is and remain the property of why innovation! You shall not reproduce or distribute this material.


7. Complaints

Handling of complaints is an integral part of our business philosophy. We commit to handle your complaint and provide you a feedback within two (2) weeks from the date of reception. Mail your complaint (with your name, address and telephone number) to contact@why-innovation.com.