Organisation transformation using Agile and Customer centricity

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Organisation transformation using Agile and Customer centricity

Case Studies
Organisation transformation using Agile and Customer centricity
transport
LEADING GLOBAL AIRLINE
Singapore
Context

Transforming a large organisation starts with changing mindsets and adopting new ways of working. Large and established matrix organisations in the airlines industry, pose a bigger challenge of accelerating their transformation across people, processes and technology.

Challenges

The organisation wanted to be more adaptive and responsive to change whilst focusing on delivering value to their stakeholders.

There was an urgency to enhance portfolio of digital services and the necessity to develop software that consistently performed well in production.

Finally, they wanted to improve customer centricity and maintain continuous conversion with clients.

Outcome

  • Agile transformation, a case study of a project led by why innovation! for a Leading global airline company in Singapore
  • Agile transformation, why innovation! team members who led this program for a Leading global airline company in Singapore
  • Agile transformation, a workshop session facilitated by why innovation! for a Leading global airline company in Singapore
  • Agile transformation, a case study of a project led by why innovation! for a Leading global airline company in Singapore
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