Organisation transformation using Agile and Customer centricity

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Organisation transformation using Agile and Customer centricity

transport
LEADING GLOBAL AIRLINE
Singapore
Organisation transformation using Agile and Customer centricity
Context

Transforming a large organisation starts with changing mindsets and adopting new ways of working. Large and established matrix organisations in the airlines industry, pose a bigger challenge of accelerating their transformation across people, processes and technology.

Challenge

The organisation wanted to be more adaptive and responsive to change whilst focusing on delivering value to their stakeholders.

There was an urgency to enhance portfolio of digital services and the necessity to develop software that consistently performed well in production.

Finally, they wanted to improve customer centricity and maintain continuous conversion with clients.

Outcomes
  • Institutionalised product-oriented mindset and value-based delivery
  • Shortened time to market 
  • Increased business satisfaction with IT
  • Re-designed portfolio management, planning and budgeting processes 
  • Uplifted Internal organisational capabilities and skills 80+ teams in Agile delivery mode
  • Created enterprise-customised Agile delivery framework